Customer Care Information

Order Online
Shop online for 24-hour convenience. Place your selections in the shopping basket until you are ready to check out. Then, complete the billing information and submit your order.

Order By Phone
Simply call our toll free order line: 877-475-3525.

Chat: We are here to answer all your costume questions. Start chatting by simply clicking the ‘Live Help’ icon above and submitting the required information.  

If there are chat specialists available the icon will be green and will display ‘online’. If chat is not available the icon will be gray and will display ‘offline’.

Online Chat Hours:

  • 9am-3pm M-F CST
  • Saturday: Closed
  • Sunday: Closed

Call Center Hours of Operation:

  • 9am-3pm M-F CST
  • Saturday: Closed
  • Sunday: Closed

Email Support Hours of Operation:

  • 9am-3pm M-F CST
  • Saturday: Closed
  • Sunday: Closed

General Information

Always Free Shipping

We care about your schools budget. That’s why your orders with Graduation Authority always ship FREE. Free shipping applies to all orders shipped within the 48 contiguous United States and the shipping method is standard ground shipping (10-12 days).

Payment Options:

Credit Card Only. We accept VISA, MasterCard, Discover and American Express.