FAQ's

• What material are the caps and gowns made of?
• Can we purchase our cap and gown sets with different colored tassels?
• How long will it take to receive my order?
• Are express orders available?
• Why do you need my email address?
• What is the minimum for an on-line order?
• Will the caps and gowns I receive exactly match the colors on your website?
• How do I care for my gown?
• Will I pay Sales Tax?

What material are the caps and gowns made of?
Caps and gowns are made from quality “shiny” polyester. We recommend dry-cleaning gowns. Caps are made with the same high quality material, but because of the cardboard components inside they cannot be dry cleaned or machine washed.

Can we purchase our cap and gown sets with different colored tassels?
Yes, order any color gown set and any color tassel at no extra cost.

How long will it take to receive my order?
Orders arrive within 2 weeks from the date your order and payment is received in our office.

Are express orders available?
Yes, in stock items can be shipped in 5 business days using our express service. Two Day Service is also available for in stock items. Email Amanda@graduationauthority.com or call 1-877-475-3525 for a quote. Exact order must be specified before a quote can be given. No Express Services available for custom color gown sets.

Why do you need my email address?
Graduation Authority does not share your email address with any 3rd parties. We email shipping confirmations and send out promotions to our valued customers.

What is the minimum for an on-line order?
A $20 minimum applies to all on-line, phone, or mail orders being paid by credit card. Orders must equal a minimum of $20 once the merchandise and S&H have been added together. Smaller orders can be accepted via mail but must include a check for the merchandise and full S&H.

Will the caps and gowns I receive exactly match the colors on your website?
Gown colors may appear slightly different for several reasons.  Monitor and web browser settings may cause colors to vary on your monitor.  Also caps and gowns are made from a shiny polyester material that reflects light.  For this reason gowns may lighter when outside on a sunny day than they would indoors.  

How do I care for my gown?
You may steam clean the wrinkles from your gown and then hang it to keep it wrinkle free.  We do not recommend washing or dry cleaning gowns.

Will I pay Sales Tax?

1.) Terms of Use

We will add sales tax when the order is processed (if applicable). Your purchase is not exempt from sales or use tax merely because it is made over the Internet or by other remote means. States require that a consumer's sales or "Use Tax" be paid annually on the appropriate tax forms. Please be aware that we are required to provide several states as well as consumers in those states with an annual statement that will include your name, billing and shipping address, and the total dollar amount of your purchase 

2.) I have been charged sales tax, but we are tax exempt.

We will add sales tax, if applicable in your state. However, if you already have an exemption certificate on file with our company, your final invoice will reflect that exemption.

3.) How do I submit my exemption forms if I am a new customer, or if I want to ensure my purchase is made exempt from sales and use tax?

You can submit your forms to credit@graduationauthority.com  to the attention of: Tax Department.  Please include your customer number or order number so that we can ensure the exemption is placed on the correct account.

Our credit department can be reached at 800-831-0972, should you have any additional questions regarding exemption.

4.) What forms are accepted to make my account exempt from sales tax?

 For Profit Organizations

1. Multi State Form (MTC)– Uniform Sales & Use Tax Certificate-Multijurisdictional (Accepted by AL, AR, AZ, CO, GA, IA, ID, KS, KY, ME, MI, MN, MO, NC, ND, NE, NJ, NM, NV, OH, OK, PA, RI, SC, SD, TX, UT, VT, WA, WI)
2. Florida Resale Certificate
3. Indiana Form ST-105
4. Louisiana Form R-1042
5. MA Form ST-4
6. Mississippi Permit
7. New York Form ST-120
8. Virginia Form ST-10
9. Streamlined Sales Tax Exemption Certificate (Accepted by AR, GA, IA, IN, KS, KY, MI, MN, NC, ND, NE, NJ, NV, OH, OK, RI, SD, TN, UT, VT, WA, WI, WV, WY)
10. Direct Pay Permit (if applicable) (only valid for State issued)

Note:  If we drop ship product on your behalf to multiple states, we will need the forms that are applicable for each state where product is shipped.

Nonprofit Exempt Organizations/Government Entities/Schools:

1. Please provide copy of Federal Exempt Letter, Certificate or other proof of Exempt Status.

 Please note that W9s, registrations, or sales tax permits/licenses are NOT valid for this purpose.

Download a PDF copy of our W9